Click on the links below to find out about Equicom Ltd & our user policies as well as your general order information
About us Contact Privacy policy Website security Installation advice Returns & refunds
Delivery & shipping Terms & conditions Wireless Frequency Processing payments
Ordering & cancellations Taxes when shipped items abroad
About us
Equicom specialises in cctv security camera systems. Our cctv camera systems include wireless cameras, wired camera systems with motion detect, auto record, outdoor cctv with infra-red & audio recording function. We also supply shop, retail, domestic/home & commercial cctv systems with dvr recorders, calving cameras, video baby monitors, wired & wireless car reversing cameras with 5 inch screens, vehicle rearview systems for construction vehicles & camper vans, dvr recorders, mini spy cameras/covert cctv surveillance. Nationwide & international delivery is offered on all our products which are the latest in technology & are covered by a 12 month warranty.
Contact
If you would like to talk directly to Equicom regarding information on our systems, general question, placing an order or an existing order you can do so by either by
E-mail
Ordering or cancellation of goods & products
All orders placed through our website will be subject to our acceptance of the order. We reserve the right to decline any order for any reason.
If you ordered you item on line and paid by credit card and wish to cancel your order you must do so before the item is packaged or delivered other wise you will be liable for a packaging fee and if the order has been dispatched you will be liable for all deliver costs and return delivery charges. Items ordered before 3pm are normally dispatched on the same day. If your order was by cheque, postal order or bank draft we normally ship the item after the payment has been received, however we would request that you notify us as soon as you know you wish to cancel your order,
When you submit an order to us on our website, you will receive an email to confirm that we are have processed your order and giving you an estimated delivery date. Orders are normally dispatched the same as the order is placed provided the order has been placed before 3.30pm & usually arrive between 2 and 5 working days.
You have the right to cancel an order within 7 days after the day the goods were delivered unless we have previously stipulated to you via email that we are buying the goods in exclusively for you and that you have acknowledged by email that you accept your order is non cancellable.
If you wish to cancel your order you must notify Equicom via email (security@equicom.co.uk) within the stated 7 day period, cancellations after 7 days will not be accepted. Upon notifying Equicom of your cancellation Equicom will issue you with a unique Return-Goods number. You must return the goods to Equicom in the same condition and completeness as Equicom delivered them to you, & in a re-sellable condition. This includes, packaging, manuals, cables, software etc. If you do not return the goods in the same condition and completeness, Equicom at its sole discretion can either reject the cancellation or levy a charge against you or your credit card to make good any damage or missing items. Please note that software of any description is subject to separate terms and conditions and if you open, use or register the software that comes with your goods and then cancel your order you will be liable a for a charge up to 25% of the cost of the goods.
The goods remain your property & responsibility until such time as Equicom signs acceptance of the return delivery of the goods. All returns must be made via registered post or courier as we accept no responsibility for lost or damaged packages. Should you wish to return any goods, please go to the Returns section for further information.
Processing your orders and payment
Whilst it is our intention to keep our website up to date and free or errors, product description or pricing, errors may occur. If we discover such an error after you have submitted an order to us, we will contact you via email or phone prior to accepting your order with the correct details. You may then either cancel your order or re-confirm it based on the correct information. If we are unable to contact you, we will treat your order as cancelled.
Delivery charges are calculated before checkout and the price/prices are clearly visible. For further information on delivery charges see the Delivery section.
Customers using a credit card, your card will is debited when you complete the order process on line.
Customers paying by cheque, postal order, bank draft or any other form of non credit card payment will have their order despatched when the payment has been cleared our banking systems. Usually 3 - 5 working days. please note that any commissions or postage fees paid by us or charged to us, and/or and fees charged to you by any financial institute or other, to you in conjunction with placing an order is not refundable.
Delivery and shipping
All orders are shipped by Interlink Uk and require signature. if no one is present at the time of delivery the package is held at the delivery depot or local post office and a note or message is left at the address informing you of this. If the deliver is by courier they may ring you to see if you are available when the item is being delivered, or to arrange a different delivery date. Because of this we would recommend you include your contact number when ordering your item so we can place your number on the package.
Whilst we make every effort to deliver goods on the day we specify, we cannot guarantee delivery on that day or accept liability for deliveries made outside this timescale. We cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries.
All items are subject to stock availability.
When we deliver your items to you will be asked to sign for the goods to acknowledge that you have received them.
If your goods fail to arrive within 28 days of dispatch, you will have the option of either a full refund or a replacement shipment as soon as we have investigated with the courier.
Where an incorrect address has been given to Equicom with the order we reserve the right to charge for any extra carriage costs incurred.
Claims for damage, delivery discrepancy etc. should be made within 48 hours of delivery - claims will not be accepted after this time. Please sign the consignment document 'UNCHECKED', as we cannot otherwise accept any claims for damage in transit.
If your delivery address is outside Europe please contact us before ordering for shipping details/prices.
A proof of delivery for consignments dispatched with An Post, or GLS couriers can only be provided up to a certain number of days after dispatch. Please visit their website or email us for more information.
Returns and refunds
Any faults that occur within the first 10 days after the goods arrive must be reported to Equicom within this time frame to be eligible for replacement. Goods with faults reported outside the first 7 days after the goods arrive should be sent to the manufacturer for repair. Please note that packaging must be in pristine condition to be eligible for a refund, and all goods will be tested if reported faulty upon their return either by Equicom technical staff or the manufacturer where appropriate.
If the goods are not faulty you have 7 days from the day after the goods arrive to cancel the order and return the goods for a refund. To find out how to return goods please e-mail us before you return the goods so we can give you a valid return number. A refund will be provided within 30 days. Please note that packaging must be in pristine condition or Equicom will charge the customer a fee to compensate Equicom for the written down value of the stock. Return shipping is at the customer’s expense and must be sent registered.
If any goods are returned in an incomplete manner, Equicom at it's discretion can either reject the returned item as incomplete and return the goods at the customers expense, or Equicom can charge the customer a sum equivalent to the replacement cost of the missing item - this can include small items such as manuals, cables, batteries, etc. If we cannot replace the missing items (e.g. replacement power adaptors, remotes, manuals, brackets, adaptors and cables are very difficult to replace) then Equicom will charge the customer a fee to compensate Equicom for the written down value of the incomplete stock.
Please note that software of any description is exempt from the Distance Selling Act, so before you open, use or register the software element of your ordered product(s), please check where it is possible to do so, that goods function correctly. Where it is not possible to ascertain the functionality of the goods without loading the software, please check with Equicom to see if the software is available in a downloadable format. If any returned goods are not faulty, and the goods contain software that has been opened, used or registered, a 25% fee will apply to compensate us for the loss of software element of the goods in question.
If you wish to return one item or a few items, but not the complete order then the refund is based on individual selling prices. All multiple purchases are given a discounted price because of the numerous items in the sale, however for an individual or partial discount the individual selling price of each item, excluding the item/items you are returning is added up. Then this figure is subtracted from your inital purchase price. This is the total refund due, less the inital shipping fee/charge.
Import Duty & taxes
Many countries outside UK charge duty on goods at the point of import. You should always confirm what the import tax and duties will be before placing your order, these charges will normally be accepted by the courier used to deliver your goods and passed on to you at the point of delivery. It is your responsibility to pay these charges. Please note this charge is levied by your government not by Equicom and we have no control over it. If you or someone acting on your behalf rejects the goods at the point of delivery then Equicom will charge you for all the associated delivery and administration charges.
Privacy policy
We do collect the information given at the time of your order. This information is not disclosed to any third party and is collected by Equicom.
We do not email customers except in connection with your order; you will receive no newsletters, special offers or other spam. From time to time your address details may be used for postal marketing.
We aim to offer a top quality service at the best price possible, to do this we need to reserve the right to change the above policies at any time.
All information is collected lawfully and in accordance with the Data Protection Act 1998.
If you wish to opt out of any postal marketing please email your details to Click here to E-mail Equicom.
We can provide a full schedule of all information collected on an individual for a fee of €15; we will require significant proof of identification. In accordance with the Data Protection Act 1998 the information will be provided within 40 days of required level of identification.
If you have any questions about information privacy at Equicom please contact Click here to E-mail Equicom.
Security
On order processing pages we use a 128bit secure server.
If you have any questions about security at Equicom please contact Click here to E-mail Equicom.
We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.
Installation of equipment
All our products are sold without installation and there are no exceptions what so ever. Installation of equipment including cctv, alarms, car kits and any other item we supply or offer for sale must be carried by a suitably qualified professional technician. Equicom cannot be held responsible for any costs, expenses, fees, damage or any other matter associated with the installation or subsequent removal of any equipment whatsoever.